Our consultations start from 30 minute one on one, up to 2 hours!
Cancelation Policy
Cancelation and Refund
- If you have to cancel on the same day, your payment becomes the cancelation fee set at 100% of the session's price. No exception even if you wish to reschedule for another day! Since you reserved the time with the service provider, a no-show or last minute cancelation prevents another booking by default. Compensation is required.
- If you texted or emailed the day before but less than 24 hours of your session time, the cancelation fee is 20% - for example, you emailed the night before around 11pm to cancel a 1pm session for the next day, you would only get back 80% of your payment in a partial refund. If you wish to reschedule immediately, and it is the first time you need to cancel your appointment in such a short notice, we would use your payment to credit your next scheduled session. However, if this is not the first time, the 20% fee applies, and you will have to book another session through the scheduler at its full price!
- If you request a refund for any reason, a minimum fee of 3.5% will apply on your total transaction - our merchant service does charge us the same amount for any refund.
If you do not agree with the above policy, please do not book our services. If you have questions regarding our cancelation policy, feel free to contact us.
Rescheduling Your Session
You can reschedule your appointment 48 hours before your set time. Look into your inbox of the email you shared in your scheduling form. Check your spam too!
It would state 'appointment confirmation". In the body of the email, an active link is embedded. By clicking on it, you will be redirected to edit your appointment.
If you encounter any difficulties, it is likely because you are within 48 hours of your session, and a rescheduling fee is in place. Please contact us via email or text so we can help you.
Make sure you have read the cancelation policy as it will apply based on when you provided notice that you can't make it to your appointment.
We try to accommodate as much as possible within our policy but we would ask each client to be responsible for their commitment. Thank you for your understanding.
