Sylvie Steinbach

After an appointment is successfully entered into our calendar, clients receive a confirmation email. 

This email contains an active link allowing clients to pay, change, reschedule, or cancel their session, up to 24 hours prior to the scheduled time (excessive changes may block future booking).

However, our booking system denies access to any change a day before the appointment, except for payment. Therefore, clients must email or text their request. 

• If the email or text request is less than 24 hours but received the day before the appointment, the rescheduling or cancelation fee is set at 20% of the original session fee. 

• If the request is received on the day of the appointment, the rescheduling or cancellation fee is 100% of the original session. 

If you do not agree with this policy, we can not provide you with our services. Questions on this policy? Contact us.

• We ask our clients to be on time when calling or coming in. We can't accept clients earlier than the appointment time. 

Tardiness may lead to shorter sessions without any price discount. Extending a session is a paid option only available if the schedule allows it.

• We ask our remote clients to have a back-up option if tech problems arise. 

We can't extend or refund a session because the client's phone battery is down or the internet is not working. Please prepare accordingly. Back-up should be a regular phone (land-line), another communication device (tablet, computer), another mobile or phone app. 

• Interruption during a session can affect the appointment time allocated.

It is the client's responsibility to avoid distractions that could interrupt the flow of the session. 

We will not provide service knowing you are driving for safety reasons; if you do, we decline any responsibility for any harm or damage that may result from your decision to have a session while operating a vehicle. 

• Recording recommended

Clients should record their sessions for future reference, review, and validation (use your own phone or digital system).

• No toxic behavior

We only work in a respectful manner, with understanding and empathy. Clients should be open to listening to the information without biases or preconceived ideas. Abusive or dismissive reaction toward the practitioner's insights isn't acceptable. 

• How does the cancelation or rescheduling work when I have an emergency and I can't make it to my session? Juliette

If you have to cancel on the same day,  your rescheduling or cancelation fee is 100% of the session's price.  

If you texted or emailed the day before but less than 24 hours of your session time, it would only be 20%. 

If you had already paid, you would get 80% in partial refund or credit for another session, whichever you prefer.

• I am located in Australia, and I would like to book a session with you. How do you work with international clients? Bianca

When you book your appointment, you will select your time zone for your area in Australia. The scheduler will show you the days and times available after you selected the appointment option you desire. 

Fill in the questionnaire and select SKYPE video or audio with your SKYPE I.D. (just make sure your internet speed is fast). I will reach out through Skype to connect so we will be set for our appointment when the time comes.

Make sure you pre-pay your session when setting up the appointment since you are located abroad. If not, your appointment will be automatically canceled. 

At the time of our session, I will call you on SKYPE and we will start our session as if you were here with me :-)

• Can I pay with debit card? I am located outside of the USA. Paul

When your appointment is successfully entered into the system, you will receive a confirmation email. Open the email and you will see an active link. Click on it, you will have the option to pay for your appointment, select that option to be redirected to Square processing. 

Square is very customer-friendly, and it is my merchant processing company. Square accepts many payments worldwide including foreign debit cards. Their page is fully secured, and you can enter your information on their system. It is easy, and your appointment will show as "PAID" in my scheduler. 

• I would like to extend our session today. Can I pay once we are connected on the phone? Isabelle

Yes, you would just provide me with your credit card information as I input them into my system. 

Once it is successfully processed, Square will send you an email; if you wish to receive a receipt via text as well I will do that on the spot! So have your credit card handy when you call. 

• I can't book a session today, it seems that your schedule does not offer that option. Do you accept same day appointment? Mike

I may accommodate such a request depending on your flexibility, the choice of the session, and my schedule. I only offer sessions on Wednesday, Friday, and Saturday for now. 

Just message me through the site, or text me if you are a regular client, so I can check quickly my availability. If I do have time, I will schedule you. If not, I will have to decline. 

However, a 20% convenience fee is added to the regular appointment price. For that reason, clients should book ahead to avoid this extra fee. 

Once you receive your confirmation email that your same-day appointment is set, immediate payment using the link in the email is expected or the appointment will be canceled.