TOS/Prices/Scheduling

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Schedule for Wednesday*, Friday*, or Saturday*

1 pm - 4 pm Arizona Time,

choose Skype (audio or video), or regular phone sessions.

Business closed on Tuesdays

Prices and services will display when you click "Schedule Appointment'.

Select your time zone to see booking availability in your local time.

*Same day appointment request subject to a 20% surcharge and for regular clients only - you must text us in the morning to check for any availability.

When you book a session, you agree to our terms of service when it comes to cancelation, no-show, and rescheduling fees if less than a 24 hour-notice is given.

Please read below about our payment and terms of service.

Schedule Appointment

Payment Policy

Pre-payment is mandatory to secure an appointment

If you do not want your appointment canceled.

You must process your payment upon booking if you are a non-US resident.

If you reside in the USA, your payment is expected the day before your appointment - not the evening before your session! An automatic payment reminder is sent to all clients 24 hours before the session's time, and if you haven't paid, it is your cue to do so. Any unpaid appointment is canceled by 5 pm Mountain Standard time.

Fees and terms of service can changed without noticed. However, if you prepaid for a session before a price increase, we will honor the previous fee service. If you have any question, please contact us. We are here to help!

How to pay?

You can prepay with Square during booking by clicking "pay now".

You can choose "pay later" during the booking process, and click on the active link for payment in the confirmation email you will receive within minutes.

During payment, you can add a tip or any convenience fee to your total. Thank you!

US residents, proceed with payment at least one day before your appointment time!

Same day appointment for regular clients only!

Requests must be received via text in the morning. The more flexible you are, the higher your chance is to get into our schedule.

If we do have a time available, you must pay immediately upon receiving the email confirmation using the link inside. You must add the 20% convenience fee on the regular price of the session. It is mandatory if you want to confirm your session.

Same-day appointments must include a 20% convenience fee at payment - no exception.

Missed appointment

If you miss your session, your payment is non-refundable as it is considered a no-show. Read our terms of service before booking our services.

Always keep the confirmation email you receive as it is your link to reschedule, cancel or pay for your session.

Cancelation and Rescheduling Fees

After an appointment is successfully entered into our calendar, clients receive a confirmation email.

This email contains an active link allowing clients to pay, change, reschedule, or cancel their session, up to 24 hours prior to the scheduled time (excessive changes may block future booking).

However, our booking system denies access to any change a day before the appointment, except for payment. Therefore, clients must email or text their request.

If the email or text request is less than 24 hours but received the day before the appointment, the rescheduling or cancelation fee is set at 20% of the original session fee.

If the request is received on the day of the appointment or you are a no-show at the time of your session, the rescheduling or cancellation fee is 100% of the original session fee. You will have to pay again in full to book another session. No refund will be issued on the original payment for any reason.

If you do not abide with those terms, we will refuse our services permanently. Contact us if you have any questions.

Disclaimer

The services you receive are for entertainment only and are not substitutes for professional services such as medical, legal, or financial advice.

Sylvie Steinbach makes no warranty and offers no guarantee of what is being discussed and urges all clients to exercise critical thinking and due diligence when it comes to resolving their issues.

Booking her services implies that you have read and accepted all our terms of service. There is no refund or partial refund on any or all services rendered.

Etiquette

Please be on time for our session

Tardiness may lead to shorter sessions without any price discount. Extending a session is a paid option only available if the schedule allows it.

Skype session must have a back-up option if tech problems arise.

We can't extend or refund a session for tech reason. Please prepare accordingly. Back-up should be a regular phone (land-line), another communication device (tablet, computer), another mobile or phone app.

Interruption during a session can affect the appointment time allocated.

It is the client's responsibility to avoid distractions that could interrupt the flow of the session.

No session and driving!

We will not provide service knowing you are driving for safety reasons; please pull over, park your car before your appointment.

Recording recommended

Clients should record their sessions for future reference, review, and validation (use your own phone or digital system).

No toxic behavior

We only work in a respectful manner, with understanding and empathy. Clients should be open to listening to the information without biases or preconceived ideas. Abusive or dismissive reaction toward the practitioner's insights isn't acceptable.

Questions & Answers

How does the cancelation or rescheduling work when I have an emergency and I can't make it to my session? Juliette

If you have to cancel on the same day, your rescheduling or cancelation fee is 100% of the session's price.

If you texted or emailed the day before but less than 24 hours of your session time, it would only be 20%.

If you had already paid, you would get 80% in partial refund or credit for another session, whichever you prefer.

I am located in Australia, and I would like to book a session with you. How do you work with international clients? Bianca

When you book your appointment, you will select your time zone for your area in Australia. The scheduler will show you the days and times available after you selected the appointment option you desire.

Fill in the questionnaire and select SKYPE video or audio with your SKYPE I.D. (just make sure your internet speed is fast). I will reach out through Skype to connect so we will be set for our appointment when the time comes.

Make sure you pre-pay your session when setting up the appointment since you are located abroad. If not, your appointment will be automatically canceled.

At the time of our session, I will call you on SKYPE and we will start our session as if you were here with me :-)

Can I pay with debit card? I am located outside of the USA. Paul

When your appointment is successfully entered into the system, you will receive a confirmation email. Open the email and you will see an active link. Click on it, you will have the option to pay for your appointment, select that option to be redirected to Square processing.

Square is very customer-friendly, and it is my merchant processing company. Square accepts many payments worldwide including foreign debit cards. Their page is fully secured, and you can enter your information on their system. It is easy, and your appointment will show as "PAID" in my scheduler.

I would like to extend our session today. Can I pay once we are connected on the phone? Isabelle

Yes, you would just provide me with your credit card information as I input them into my system.

Once it is successfully processed, Square will send you an email; if you wish to receive a receipt via text as well I will do that on the spot! So have your credit card handy when you call.

I can't book a session today, it seems that your schedule does not offer that option. Do you accept same day appointment? Mike

If you are a regular client, you need to text us in the morning to see if we have any availability. If we do, you must reply right away "yes" or "no". The more flexible you are, the higher your chance is.

If you are able to fit into our schedule of the day, a confirmation email will be sent for you for immediate payment. You will have to add a 20% convenience fee to the regular rate to complete the booking.