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Terms of Service
Cancelation and Rescheduling Fees
After an appointment is successfully entered into our calendar, clients receive a confirmation email.
This email contains an active link allowing clients to pay, change, reschedule, or cancel their session, up to 24 hours prior to the scheduled time (excessive changes may block future booking).
However, our booking system denies access to any change a day before the appointment, except for payment. Therefore, clients must email or text their request.
- If the email or text request is less than 24 hours but received the day before the appointment, the rescheduling or cancelation fee is set at 20% of the original session fee.
- If the request is received on the day of the appointment or you are a no-show at the time of your session, the rescheduling or cancellation fee is 100% of the original session fee. You will have to pay again in full to book another session. No refund will be issued on the original payment for any reason.
If a refund is requested with proper notice, a fee of 3.5% will be withheld from the return transaction as our merchant service does to us. Thank you for your understanding.
If you do not abide with those terms, we will refuse our services permanently. Contact us if you have any questions.
Etiquette
- Please be on time for our session
Tardiness may lead to shorter sessions without any price discount. Extending a session is a paid option only available if the schedule allows it.
- Skype session must have a back-up option if tech problems arise.
We can't extend or refund a session for tech reason. Please prepare accordingly. Back-up should be a regular phone (land-line), another communication device (tablet, computer), another mobile or phone app.
- Interruption during a session can affect the appointment time allocated.
It is the client's responsibility to avoid distractions that could interrupt the flow of the session.
- No session and driving!
We will not provide service knowing you are driving for safety reasons; please pull over, park your car before your appointment.
- Recording recommended
Clients should record their sessions for future reference, review, and validation (use your own phone or digital system).
- No toxic behavior
We only work in a respectful manner, with understanding and empathy. Clients should be open to listening to the information without biases or preconceived ideas. Abusive or dismissive reaction toward the practitioner's insights isn't acceptable.
Questions & Answers
- How does the cancelation or rescheduling work when I have an emergency and I can't make it to my session? Juliette
If you have to cancel on the same day, your rescheduling or cancelation fee is 100% of the session's price.
If you texted or emailed the day before but less than 24 hours of your session time, it would only be 20%.
If you had already paid, you would get 80% in partial refund or credit for another session, whichever you prefer.
If you request a refund with proper notice before the above, a refund fee of 3.5% will be withheld from the return transaction as our merchant service does to us. Thank you for your understanding.
- I am located in Australia, and I would like to book a session with you. How do you work with international clients? Bianca
When you book your appointment, you will select your time zone for your area in Australia. The scheduler will show you the days and times available after you selected the appointment option you desire.
Fill in the questionnaire and select SKYPE video or audio with your SKYPE I.D. (just make sure your internet speed is fast). I will reach out through Skype to connect so we will be set for our appointment when the time comes.
Make sure you pre-pay your session when setting up the appointment since you are located abroad. If not, your appointment will be automatically canceled.
At the time of our session, I will call you on SKYPE and we will start our session as if you were here with me :-)
- Can I pay with debit card? I am located outside of the USA. Paul
When your appointment is successfully entered into the system, you will receive a confirmation email. Open the email and you will see an active link. Click on it, you will have the option to pay for your appointment, select that option to be redirected to Square processing.
Square is very customer-friendly, and it is my merchant processing company. Square accepts many payments worldwide including foreign debit cards. Their page is fully secured, and you can enter your information on their system. It is easy, and your appointment will show as "PAID" in my scheduler.
- I would like to extend our session today. Can I pay once we are connected on the phone? Isabelle
Yes, you would just provide me with your credit card information as I input them into my system.
Once it is successfully processed, Square will send you an email; if you wish to receive a receipt via text as well I will do that on the spot! So have your credit card handy when you call.
- I can't book a session today, it seems that your schedule does not offer that option. Do you accept same day appointment? Mike
If you are a regular client, you need to text us in the morning to see if we have any availability. If we do, you must reply right away "yes" or "no". The more flexible you are, the higher your chance is.
If you are able to fit into our schedule of the day, a confirmation email will be sent for you for immediate payment. You will have to add a 20% convenience fee to the regular rate to complete the booking.
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