~* ~ Sylvie Steinbach ~* ~ 


Sessions and Fees


 
All sessions can be performed in person or over the phone (Skype phone available only at our Sherman Oaks location upon request). We offer two locations for your convenience: our private practice in Sherman Oaks (California) or our Venice hub set in Mystic Journey Bookstore (prices and services vary depending on the location). Our services are explained in details down the page.

DUE TO THE CORONA VIRUS AND L.A. MANDATE TO CLOSE ALL NON-ESSENTIAL BUSINESSES, ONLY PHONE/SKYPE/FACETIME SESSIONS ARE AVAILABLE OPTIONS (DO NOT CHOOSE "IN-PERSON" SESSION FOR SAFETY REASON UNTIL FURTHER NOTICE). 

~*~ Sherman Oaks office: by appointment only on Wednesday, Friday, and Saturday from 1pm to 4pm California time. 15 minute sessions now available. You can extend your session if there is no schedule conflict. You can also inquire for a later time after 4pm if you need by emailing.

We are located near Beverly Glen canyon and the 405/101 freeways, in a residential area with free street parking. This location is private, and we welcome our clients like V.I.P.s - if you wish to have a Skype session, please select "phone" and in the appointment form, leave a note with your Skype name. Clients should come or call on time but not earlier than their designated time to ensure that all guests get the time and attention they deserve.

Important:  Regular clients may inquire about a same day appointment via text if flexibility and availability permit; in this instance, clients are expected to pay for the last minute session immediately with a 20% tip added to the session fee once they receive the confirmation email.

Otherwise clients must book through the scheduler at least 24 hours prior to their desired time if that space is still available on our agenda. If you do not see the time or the day you would like, it means that the space is already taken or your wish is not falling within our office hours. We suggest in this case that you check our Venice location where walk-ins are welcome. Our private office is closed on Tuesdays.

Schedule yourself separately from any friend you may come with who wishes to have a session as well; your friend's information must be set with their email address and cell number in a different appointment - if you do not, you will be financially responsible for that second appointment if that person decides to waive the service or do not come that day. 

If you live outside of the USA, you must pre-pay with Square while booking to secure your session or your appointment will be automatically canceled. We do not text our foreign based clients, instead we email with the contact info for the session (we ask that you still provide your cell number in the booking form and verify that your email is correctly spelled). Thank you!

Click on the Sherman Oaks appointment button to see our fees and services for this location.

You can pre-pay your session through Square, or redeem your gift certificate number (copy and paste your gift certificate number) when booking. You can also pay later as you will receive an email confirming your appointment with a link that will allow you to change, cancel or pay at anytime your session. Finally, you can pay in person when you come physically with any credit card or using Apple Pay. However, we do not accept any form of checks!

Note that If you wish to buy a gift certificate, you must select on the top left screen "gift certificate" through the booking page (marked in red) or you can also click on our gift e-card logo. 


All private clients must read and agree with our terms of service and etiquette. Any rescheduling or cancelation request made less than 24 hours from the day of the scheduled appointment will have to be paid in full; no refund or credit will be issue if that appointment was pre-paid. Prices shown in the scheduler are final and non refundable, subject to change without notice for future scheduling. All services are for entertainment purposes.

THE VENICE RETAIL LOCATION IS CLOSED - HOWEVER YOU CAN CALL OR BOOK ONLINE FOR PHONE/SKYPE SESSIONS WHICH WILL BE PAID TO MYSTIC JOURNEY BOOKING AGENT. SESSIONS CAN'T BE EXTENDED. YOU WILL PREPAY YOUR SESSION BEFORE BEING CALLED FOR THE READING. BE PATIENT AS THIS SYSTEM IS MANAGED BY ONLY ONE PERSON. THANK YOU!

~*~  Venice location: Sunday, Monday, and Thursday, from 1pm until 8pm. PHONE/SKYPE ONLY FOR READINGS! SAME DAY BOOKING WHEN NEEDED!

Our Venice location is a retail store with a busy and noisy environment, situated in the very touristic area of Abbot Kinney, where no public parking is available for the stores on the boulevard. As street parking is scarce, we recommend you give yourself plenty of time as punctuality is appreciated. Appointments in person or over the phone are recommended but walk-ins are welcome! Sylvie Steinbach does not offer Skype sessions at this location. Her schedule may change at any time without prior notice. 

You will need to check-in at the Mystic Journey front desk or call them for payment if you have a phone session, at least 5 minutes before your appointment time. If you booked the day before your appointment, Mystic Journey front desk will call you to confirm your appointment - if you do not confirm in the morning of your appointment, your time may be canceled as a result.
 

For your convenience, you can book online for the Mystic Journey Bookstore in Venice. The link will redirect you to Sylvie Steinbach's page. Please keep in mind that by booking with Mystic Journey Bookstore, you will pay according to their fee and service schedule which vary from our private office. Sylvie does not accept skype and she restricts phone sessions to two per day at that location. Changes in service and fee are set by the establishment and they may apply at any time without prior notice.


Click on the Venice appointment button to see our fees and services for this location.


All communications about your Venice appointment is handled by the Mystic Journey front desk, and under the store's responsibility. If you experience an issue, please call them for assistance. We do not handle any appointment in that location. Mystic Journey will send an email confirmation once your appointment is successfully set. Payments are made over the phone or at the store directly through the front desk. We do not handle payments.


We urge clients to double check their confirmation emails to ensure they did book at their desired location as each schedule is independent and service is non transferable from one location to another
ALL SERVICES ARE FOR ENTERTAINMENT PURPOSES.



SERVICES 



Intuitive Sessions
 answer and assess your current situation and on what may take place within a short period of time. 

Those sessions are suitable for a lot of different inquiries, for example business coaching, personal relationship issues or real estate investing timing. Such sessions can be part of a life coaching program in which the client comes once a month or as a psychological support if the client is facing a lawsuit or a divorce.

On the other side of the spectrum, intuitive sessions can be for entertainment, to see the near future and any interesting events that may create opportunities for the client. Many find the experience fun and insightful, even therapeutic to clarify the mind and enhance focus. A reading with Sylvie Steinbach can provide hope and rekindle joy on a bad day!

Note: Sylvie Steinbach uses mainly her Lenormand cards and a Crowley tarot to support her gift, even though she can sometimes surprise her client by sharing other esoteric knowledge. Intuitive sessions are available at both locations.


Mediumship is for individuals who have lost a loved one or need closure regarding the circumstances of a passing. Those sessions bring up a lot of emotions and need to have enough dedicated time to complete. Clients have witnessed psychic validations of life after life following a session. 

Note: Select the appropriate service when you book since Mediumship requires one hour at both locations


Karmic Astrology is an amazing experience performed only ONCE because it covers the lifetime of the client! 
Using the Natal Chart, Sylvie unveils the past life (lives) on record (knowledge and issues) and why the person decided to come back (life purpose). She reveals the main key elements (professional, personal, family and social areas) of the current life, the possible challenges and how to turn that knowledge into a powerful tool for change. You can watch this video for more information.

We advise that you book your karmic astrology session at the Sherman Oaks location, in order for the experience to not be rushed. If the Venice location is more convenient for you, you need to reserve an appointment time set around 5:30pm or 5:45pm for this service. An earlier time would allow another client to book after you, limiting your experience as a result! A karmic astrology session, being over the phone or in-person, is a 2 hour once-in-a-lifetime reading!


Note: this 2 hour session MUST be recorded on the client's preferred device for future reference. Older clients (55 and +) have been able to confirm the accuracy of such a reading at over 90%. The requirements to perform such a feat is an accurate time of birth in order to draw a reliable natal chart. If you are unsure, this service should not be performed. When booking, provide the date and the exact time of birth as well as the location (town/country) in the message box set for the request... 


Tutoring Lenormand is an actual private lesson about the Lenormand cards for those who are in love with the famous 36 Lenormand oracle or want to use the deck at a professional level. The training can be performed in person or via Skype at the Sherman Oaks location. Sylvie Steinbach is one of the world experts on the oracle performing readings for over 35 years with the Lenormand. 

Note: Lenormand lessons need to be one hour, up to two hour long which can be selected as "tutoring" under the Sherman Oaks scheduler. For the Venice location, book one or two hour psychic session and specify it is to have a Lenormand tutoring.



ETIQUETTE 


Once you booked a session, you will receive automatic emails to remind you of your appointment time and date. Keep the confirmation email as you can use the link to cancel or reschedule. You can also use it to contact us. Flag it or save that email for future convenience.

We text our address or phone number for the actual session quickly after receiving your appointment confirmation. However, do not use the text number to provide feedback or to request appointments in the future. This exclusive number should not be shared with someone else even for referral; instead, share our website. Communicate using the confirmation email or via our regular email is preferred. If you do not receive our text after 48 hours of your booking, please contact us immediately using your confirmation email.

We receive an average of 100 emails a day which can limit how fast we may get back to you. We prioritize emails that are from our confirmation system but if you decide to give us feedback on previous sessions by emailing us, we can't answer them all in timely fashion. We appreciate hearing from you and whenever possible, we reply personally... We do not offer free follow-up on any email asking for clarification or interactive feedback on a previous email. Sylvie Steinbach does not remember what she downloads during sessions.

Note: 4 weeks after your session, you will receive a "Thank YOU" email. Please do not answer back since it is sent by our automatic service as a reminder that your referrals are welcome if you were happy with your session.

Payment for service:

You can pre-pay when you schedule your appointment (mandatory payment required if you live outside of the USA) but you can also choose to pay later (just selection the option). If you pre-pay, Square will process any credit/debit card and you can add any tip amount as you like. 

Paying later means that you can use your confirmation email to pay via Square before your appointment or at the time of the session. If you are physically at our Sherman Oaks office, you can pay by credit card, Apple pay, or choose to pay cash. We do not accept any check! If you have a phone/skype session, you will have to provide your credit card information so we can process the payment remotely. We highly suggest that you keep your email confirmation where the link is so that you can be guided to our payment processing.

Please note that tipping is highly appreciated since we provide services that are beneficial to your well-being and peace of mind.

Cancelation or Change:

You can cancel or change your appointment at no charge using the link provided in the confirmation email. However, the system will no longer change or cancel the day before your session time using that link. Instead, you need to notify us through your confirmation email. You should understand that cancelling or rescheduling the day before your appointment is too short of a notice to allow another booking to replace your time slot. Therefore, a compensation is expected.

If you notify us the day before but no less than 24 hours, rescheduling or cancelling requests will be charged a compensation fee of 20% of the original service fee (exclude tips). If you did not pre-pay, you will need to pay that compensation fee on the day of your cancelation or rescheduling to receive future service. Booking a session implies that you have read our rescheduling/cancelation policy and that you agree with those terms. 


Last Minute Cancelation/Change:

Rescheduling or cancelling 24 hours or less before your appointment designated time are last minute notices that require compensation in the full amount of the initial service scheduled - same policy with no-show appointments! If you pre-paid your session, you will not get a refund. If you did not pre-pay, you must pay your appointment in full. If you do not accept our terms of service, future service will be refused to you. By booking a session, you agree with our cancelation/rescheduling policy.

If Sylvie Steinbach cancels or reschedules the day before your scheduled appointment, a refund will be issued if you had prepaid or if you desire to reschedule, Sylvie will give you extra time in addition to your original session allocation to thank you for your understanding in a future service. 

Late Arrival or Interrupted session

If you are late over 15 minutes, you will only be able to receive the remaining of the time from what was originally allocated. If there is time to extend to make up your original time, you will have to pay for that extension in addition to the original session fee. If you do not agree, we will not provide you with any service in the future.

If you get interrupted during the session (specially if you have a phone or skype consultation), your allocated time is being used and can't be compensated by extending the session unless there is time and you pay for that extension. It is your responsibility to avoid distraction (note: we will not provide service while you are driving for security reasons).

Skype or Phone Tech Issues

We do offer Skype at the Sherman Oaks office but clients must have a back-up option to complete their session if tech problems occur rendering the communication impossible. Back-up should be a regular phone (land-line) or another communication device.

We can't extend or refund a session because your phone battery is down or your internet is not working. Please prepare accordingly. Our phone line is a land-line to ensure that the quality and reliability of our conversation is at its best. However, when it comes to internet quality, it varies from country to country and therefore, we can't guarantee its reliability. 


Miscellaneous

Please be on time when calling or coming in person at our private location. We can't take our clients earlier than their designated time or have you run over your allocated time as another client may be finishing a session or coming after you with the same need for privacy.

If you arrive earlier than anticipated, there are coffee shops in our area located on Burbank blvd and the Woodman Mall on Hazeltine within 5 mn drive.

Texting or calling Sylvie to let her know you are stuck in traffic do not exempt you from compensating for her time. So do plan your visit by giving yourself plenty of time for any traffic problem. 


TERMS OF SERVICE 

We charge a compensation fee for last minute cancellation, change or no-show as detailed in the rules below. Take the time to read carefully as all sales are final and by booking, you agree to all of our terms of service, including cancelation and rescheduling policy. We do not provide support or services on Tuesdays as we are closed for business.

Fees are set on a minimum of half hour at the Sherman Oaks location, and increase by 15 minute increment thereafter. 

Booking a service does not imply or warrant the right for a "free following-up" after the session has been performed. Emailing us your feedback does not imply a reply on our part that expands on past reading through such correspondence. 

We highly suggest our clients to record their session using their own device as it is an opportunity to re-listen and take in the information shared. Sylvie does not remember session details once the service has been provided so the recording is a must!

Clients should book enough time to cover any important question since a session is limited by a specified block of time. Several appointments are booked per day, therefore extending the session beyond the allocated time may not be possible. If an extension can be provided, the client must pay for the extra time. 

When the appointment is confirmed via text, clients are asked to not share the texting number or use it in the future to request an appointment. All appointments will follow the business hours and days of our Sherman Oaks practice. If this is not convenient, clients can try the Venice location, and in this situation, those clients must contact the hosting establishment directly. 

Clients can also use the confirmation email sent to them after booking to contact us. The confirmation and subsequent reminder emails contain a link to the appointment. Clients should save those emails in order to easily change or cancel their appointment up to the day before the session. 

The day before the session, the system will no longer permit any change so clients need to email or text us any request for a rescheduling or cancellation. If it is less than 24 hours of the original appointment time, the compensation fee is set as the full amount of the original appointment  - the same compensation applies for a no-show appointment. If it is the day before but no less than 24 hours, the compensation fee will be 20% of the original service fee.

We do not refund or issue credit for any appointment cancellation done within 24 hours of its original time.
 No exception!

Any failure to pay for service rendered will be reported to the appropriate instances if no acceptable remedy is provided on the day of the session. So please, have several modalities of payment at your disposal on the day of your reading to avoid any payment issue. You can pay cash for the service.

If Sylvie Steinbach must reschedule your appointment the day before your session or is late beyond 15 minutes of your original scheduled time, she will add free additional reading time to compensate for the inconvenience caused when the session finally takes place or a refund will be issued if rescheduling is not an option.

Late arrival beyond 15 minutes will limit your session to the remaining time for the full original amount! When possible, you can pay for the extra time needed in order to experience your original reading length - depending on availability.

If you plan to book several sessions for a group, make sure you leave a message in the scheduler form and have accurate contact info for each participant. Email your intentions and any details pertinent to what you have in mind. You can use the confirmation email sent by the scheduler to correspond as well.

In order to avoid fraudulent use of credit cards, someone else's credit card will not be accepted at the time of the session; you need to use your credit card, with your name or/and your business name unless Sylvie talked to your credit card holder to clear payment before booking. Of course, you can use our online payment system through Square directly using any credit card at your disposal at your own risks. 

The services you receive are for entertainment only and are not substitutes for professional service such as medical, legal or financial advice.

Sylvie Steinbach makes no warranty or offers no guarantee onto what is being discussed and urges all clients to exercise critical thinking and due diligence when it comes to resolving their issues.

Booking her services implies that you have read and accepted all the terms set above. There is no refund or partial refund on any or all services rendered.



Website Builder